Jess Anthony Dayang

My name is Jess, and Im a 26 year old Filipino who has worked as a freelance agent for three years and in a BPO firm for four years. I began as a technical support representative at Qualfon Incorporated and was later promoted to supervisor department, where the majority of the calls I handled were escalation calls.

Following that, I was employed by HelloTech, an Amazon partner, as an installation services representative. Among our responsibilities were appointment scheduling, payment processing, technician assignment, regular customer communication regarding the progress of their requests, order processing, rescheduling, cancellation, and upselling planning.

I then worked for a real estate company called realtystore.com as a sales agent. Our cold calling strategy involves pitching subscription services that enable agents and brokers to promote their listings on our website.

I also work for a publishing company as well. We cold called authors, pitching them on various services that