Jael Maricar Polo
Makati City, Philippines
Distribution Operations Support Leader
Local Time - 01:26 PM
About Me
Equipped with experience in resolving customer queries via phone, live chat, email and social media. With experience handling financial, telecommunications, and retail. Also have experienced working in logistics, mainly assisting customers with their order delivery, delays, and order status.
Worked as a Quality Assurance Officer. Responsible in doing call listening, call calibrations, training, and coaching and development. Trained to provide feedback with consultants.
Currently working as a Team Leader for CS Inbound. Main tasks are to assess team members based on set KPIs, provide upskill training, coaching and feedback, monitor schedules, and take on escalations.
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$5/hr
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