About Me
With 14+ years of experience in customer support and technical advisory roles, I worked as a Support Engineer at Zeplin Inc., where I provided solutions to user queries and worked closely with engineering teams to resolve issues. My role involved gathering user feedback, testing new releases QA, and ensuring customer satisfaction through effective communication and problem solving.
Previously, I served as a Mac+ Senior Advisor at Apple, where I was responsible for handling escalated troubleshooting calls, investigating bugs and reporting to the engineering teams, and maintaining a high customer service rating. My experience at Apple also includes a role as an iOS Technical Advisor, where I provided support for Apple products and maintained strong professional relationships with users.
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