Jem Aaron Arcega

With nearly two years of experience in the BPO industry, I have developed a diverse skill set, excelling in a variety of roles. I have worked primarily in graveyard shifts with flexible schedules, adapting to the dynamic nature of the industry. As a customer representative in a voice account, I have gained experience across several sectors, including financial services, tech support, healthcare, and financial health. My role has involved managing client relationships, troubleshooting technical issues, providing guidance on healthcare benefits, and assisting with financial matters.

In addition to my BPO experience, I am currently working as a Virtual Assistant for a law firm, where I provide administrative support and assist with various tasks. This is my first role as a VA, and I have quickly adapted to the demands of the legal industry, showcasing strong organizational and communication skills.

My work history highlights my adaptability, customer focused approach, and ability to thr