Jazz-Rey Tagpuno

With over six years of experience in the Business Process Outsourcing industry, I have worked across
telecommunications, insurance, real estate, and travel, developing strong skills in customer service, sales, and
project management. I excel at organizing tasks, streamlining workflows, and providing executive support, all
while effectively multitasking and maintaining a high standard of quality.

AUG 2021
AUG 2022
SEP 2022
AUG 2024

JAN 2019
AUG 2021

VXI GLOBAL HOLDINGS B.V
Customer Service Representative
● Engaged with customers to understand their needs and recommend relevant
products or services, including cell phone plans, telco products and internet
services
Presented upsell opportunities during interactions emphasizing benefits and
features of additional products or services upgrades
Provided detailed daily reports summarizing upsell activities, customer feedback
and performance metrics

Outside of work, I enjoy badminton, surfing, and going to the gym, activities that help