About Me
. I have over 15 years of experience in customer service and call center roles. With a proven track record of building strong relationships with clients and developing strategies to drive business growth, I believe my skills and experience make me an ideal candidate for this position.
I have 8 years’ experience leading customer service teams, I have worked as a quality assurance manager and customer success manager and currently I wear both hats, my role entails training customer service agents, ensuring excellence in the customer service experience given to our customers so as to achieve high CSAT and NPS scores to avoid customer churn.
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