Vianka Dulay

As a former Customer Support Associate at PartnerHero, I provided quality and efficient service to clients using HelpShift, a leading customer service platform, as well as Kustomer, Zendesk, Salesforce, and YepChat. I handle various inquiries, issues, and feedback from customers, and use my communication and problem solving skills to deliver satisfactory solutions. I also collaborate with other associates and managers to share best practices and improve processes.

I am passionate about writing and creating content, which is why I pursued Communication at De La Salle University Dasmariñas. Although I did not complete my degree, I learned valuable skills and knowledge that I apply to my current role and personal projects. I enjoy forming ideas, making creative suggestions, and evaluating projects, and I always strive to produce high quality work that meets the expectations and needs of my audience. I am motivated by challenges and opportunities to grow and develop my skills and career