Calcutta, India
Experienced Technical Support Engineer L3 | Problem Solver | Expertise
Local Time - 02:52 AM
About Me
As a seasoned Technical Support Engineer L3 with over 6 years of experience in troubleshooting and resolving complex technical issues, I excel in providing top tier support for both customers and internal teams. My expertise spans network diagnostics, system administration, software, and hardware troubleshooting, with a strong ability to guide teams in implementing efficient solutions.
I have a passion for solving problems that enhance customer satisfaction and reduce operational downtime. Skilled in collaborating with engineering teams to resolve critical technical issues, I have a proven track record of managing escalations with a calm and focused approach.
With hands on experience in [mention key technologies or platforms you specialize in, e.g., Office 365, PowerBI, Linux, Windows, and Mysql I bring a solutions oriented mindset and a commitment to continuous improvement. I thrive in fast paced environments and am dedicated to empowering customers by providing clear communication
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