Mumbai Area, India, India
Customer Service Specialist
Local Time - 03:31 PM
About Me
With over five years of experience in customer service and success, I am passionate about delivering exceptional and personalized solutions to users in the fast paced and dynamic crypto industry. I have a strong background in data analysis, customer support software, and project management, which enables me to identify, resolve, and communicate user issues effectively and efficiently. I am currently looking for new opportunities to leverage my skills and expertise to help crypto businesses grow and retain their customer base.
In my most recent role as a Senior Customer Service Representative at Binance, I was exposed to their 24/7 support process and collaborated with internal stakeholders on enhancement execution. I investigated and resolved user issues in a timely manner, analyzed data and followed through system and workflow enhancements, and drove and delivered projects and initiatives within designated timelines.
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$12/hr
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