Customer Care, Customer Service , and Customer Support
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Answering Questions about the Company's products and services
Resolving Issues and Troubleshooting
Managed irate customers to loyal customers
I manage incoming and outgoing calls
Actively listen to customers' concerns, offer suitable answers and alternatives within the allotted period, and then follow up to ensure the issue has been resolved.
Developing and maintaining positive relationships with customers
Collaborating with sales and marketing teams to create customer-centric strategies