<p>As an IT support engineer my work is to install and maintain computer hardware and software systems for a wide range of businesses, in both the private and public sectors.</p>
<p>Different companies use different job titles, so my job is also known as desktop server or application support engineer, IT technical support officer, or technician.</p>
<h4>The Work</h4>
<ul>
  <li>responding to technical support calls from end users of computers and software applications</li>
  <li>setting up and installing new computers, networks and software</li>
  <li>setting up user accounts and profiles on the network</li>
  <li>installing updates, known as patches, to software applications</li>
  <li>installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office</li>
  <li>diagnosing and fixing network problems and hardware or software faults</li>
  <li>maintaining inventories of hardware and software</li>
  <li>managing backups of servers, in case of data loss</li>
  <li>keeping a record of issues and faults along with solutions, for future reference.</li>
</ul>
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