Motive (Remote) | Technical Support Specialist | May 2023 - Present (8 months)
<ul>
 <li>Answered customer inquiries promptly and accurately via various channels (phone, email, chat, social media).</li>
 <li>Identified and resolved customer issues, complaints, and technical problems.</li>
 <li>Provided technical assistance with product troubleshooting and resolution.</li>
 <li>Maintained accurate customer records in CRM systems.</li>
 <li>Identified opportunities for upselling and cross-selling.</li>
 <li>Analyzed customer feedback to identify areas for improvement.</li>
 <li>Contributed to continuous improvement of customer support processes.</li>
</ul>
Phi Consulting (Remote) | Technical Support Specialist | Apr 2022 - May 2023 (1 year 2 months)
<ul>
 <li>Supported AtoB, a US-based fuel card company.</li>
 <li>Responded to customer inquiries promptly and accurately via phone, email, and live chat.</li>
 <li>Resolved customer issues, complaints, and technical problems.</li>
 <li>Collaborated with other teams as needed to resolve complex issues.</li>
 <li>Provided technical assistance with product troubleshooting and resolution.</li>
 <li>Managed returns, refunds, and product exchanges.</li>
 <li>Educated customers about product features, pricing, and promotions.</li>
 <li>Identified opportunities for upselling and cross-selling.</li>
</ul>
Xiaomi Store of Pakistan (On-site) | Customer Support Specialist | Oct 2021 - Mar 2022 (6 months)
<ul>
 <li>Dispatched products and responded promptly to customer inquiries through various channels.</li>
 <li>Acknowledged and resolved customer complaints.</li>
 <li>Provided excellent customer service and maintained a positive environment.</li>
</ul>

Salesforce Experts

Analytics

Communications

Technical Support Specialist

Useful links

Company

Information

Content Writers

Freelancers

Freelance Jobs

Online Jobs

Designers

Developers

Translations