Developed a comprehensive Telecom Customer Management System for a leading telecom provider, utilizing Java Spring Boot for the backend and Angular for the frontend. This application enhances customer onboarding, billing, and service management, achieving a 30% reduction in processing time and significantly improving customer satisfaction.

Key Features:

Data Ingestion with Apache NiFi: Leveraged Apache NiFi for seamless data ingestion from various sources, including CSV and Excel files. The NiFi workflows facilitate real-time data processing, ensuring that customer information is always up-to-date.
Message Streaming with Kafka: Implemented Apache Kafka for real-time message streaming, allowing different components of the application to communicate efficiently. This enables instant updates on customer interactions and service changes, enhancing responsiveness.
Business Intelligence with Power BI: Integrated Power BI for advanced analytics and reporting. The application allows users to create dynamic dashboards by dragging and dropping fields to prepare charts. Users can also build SQL queries to extract specific data insights.
SharePoint Integration: Utilized SharePoint to manage and store Excel files securely. The application retrieves Excel data through SharePoint, ensuring that all customer-related documents are accessible and organized.
Automated Report Generation: Enabled automated generation of PowerPoint presentations (PPTX) from dashboard data. This feature allows management to easily create visual reports for meetings and decision-making processes.
User-Friendly Interface: Designed an intuitive interface using Angular, providing users with drag-and-drop capabilities to set columns, prepare charts, and customize their dashboards according to their specific needs.
Performance Improvement: The system’s streamlined processes not only reduced onboarding and service management time by 30% but also provided a more user-friendly experience, resulting in higher customer satisfaction ratings.

Telecom Customer Management System

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